Shipping policy

Order processing times

Our orders are processed within 1-3 business days. During seasonal times like Black Friday and Christmas, order processing can take up to 5 business days. We appreciate your patience while we prepare your order.

Shipping times

We ship from our business location in the United States. We are currently shipping to the United States and Canada with plans to expand to new countries.

Orders ship within the United States will arrive within 3-5 business days and Canada within 7-14 business days.

 

Returns, exchanges, cancellations

Full refunds and exchanges are offered for regular priced merchandise within 14 days of purchase. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:

-Items must not be washed, worn or damaged.

-All original tags must be attached.

-You must present valid receipt.

Sales, discount and custom-made items are not eligible for returns or exchanges.

If you would like to cancel or make changes to your order, you are able to do so up to 2 hours after receiving your order confirmation. Please contact us email at crandskreation@gmail.com so we can make these changes immediately.